Privacy Policy

Last updated: March 23, 2026

1. Introduction

Tracergram ("we", "our", "us") operates the tracergram.com website and SaaS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account information: When you register, we collect your name, email address, and password (stored as a bcrypt hash).

Payment information: Payment processing is handled by Stripe. We do not store your credit card details. We receive your Stripe customer ID and subscription status.

Tracking data: When visitors interact with websites using our tracking script, we collect:

• Meta click identifiers (fbclid, fbc, fbp)
• IP address (hashed for privacy)
• User agent string
• Page URL and referrer
• Timestamp of the visit

Telegram data: When users interact with a connected Telegram bot, we collect their Telegram user ID and username to match conversions.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our tracking service
• Match website visits to Telegram bot interactions
• Send conversion events to Meta via the Conversions API on your behalf
• Process payments and manage subscriptions
• Send service-related emails (account verification, billing)
• Monitor and improve the security and performance of our service

4. Data Sharing

We do not sell your personal information. We share data only with:

• Meta Platforms: Conversion events are sent to Meta's Conversions API as configured by you.
• Stripe: For payment processing.
• Telegram: Bot interactions are processed through Telegram's Bot API.

5. Data Security

We implement appropriate security measures including:

• Encryption of sensitive data (API tokens, access keys) at rest
• HTTPS/TLS encryption for all data in transit
• Bcrypt password hashing
• Rate limiting and brute-force protection
• Regular security audits

6. Data Retention

We retain your account data for as long as your account is active. Tracking data (visit logs, conversion events) is retained for 12 months. You can request deletion of your data at any time by contacting us.

7. Cookies

We use essential cookies for authentication (session tokens). Our tracking script uses Meta's standard cookie identifiers (fbc, fbp) on your visitors' browsers, which are first-party cookies set by your domain, not ours.

8. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at the email below.

9. International Transfers

Your data is stored on servers located in the European Union (Hetzner, Finland). Data sent to Meta and Stripe may be transferred to the United States under their respective data processing agreements.

10. Children's Privacy

Our service is not intended for individuals under 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or a notice on our website.

12. Contact

For any questions about this Privacy Policy, contact us at: privacy@tracergram.com