Terms of Service

Last updated: March 23, 2026

1. Acceptance of Terms

By accessing or using Tracergram ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

Tracergram is a SaaS platform that enables you to track conversions from Meta (Facebook/Instagram) advertisements to Telegram bot interactions. The Service includes:

• A JavaScript tracking script for your landing pages
• A Telegram bot integration to capture user interactions
• A dashboard to monitor visits, conversions, and attribution data
• Integration with Meta's Conversions API to sync events

3. Account Registration

You must register for an account to use the Service. You agree to:

• Provide accurate and complete information
• Keep your password secure and confidential
• Be responsible for all activity under your account
• Notify us immediately of any unauthorized access

4. Free Trial & Billing

New accounts receive a 30-day free trial with full access to all features. After the trial period:

• A paid subscription is required to continue using the Service
• Payments are processed securely through Stripe
• Subscriptions renew automatically unless cancelled
• You may cancel your subscription at any time from your account settings
• Refunds are handled on a case-by-case basis

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Track users without proper consent or legal basis
• Violate Meta's, Telegram's, or any third party's terms of service
• Attempt to reverse engineer, decompile, or hack the Service
• Use the Service to send spam or unsolicited messages
• Share your account credentials with third parties
• Overload, disrupt, or interfere with the Service's infrastructure

6. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. You are responsible for:

• Complying with applicable data protection laws (GDPR, etc.) when using our tracking features
• Providing appropriate privacy notices and obtaining consent from your website visitors
• Ensuring your use of Meta and Telegram APIs complies with their respective policies

7. Intellectual Property

The Service, including its design, code, logos, and documentation, is owned by Tracergram and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service.

8. Service Availability

We strive for high availability but do not guarantee uninterrupted service. We may:

• Perform scheduled maintenance with reasonable notice
• Experience unplanned downtime due to technical issues
• Modify or discontinue features with reasonable notice

9. Limitation of Liability

To the maximum extent permitted by law, Tracergram shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that conversion tracking will be 100% accurate, as it depends on third-party platforms (Meta, Telegram) and user behaviour.

11. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time. Upon termination:

• Your access to the Service will cease immediately
• Your data will be deleted within 30 days
• No refund will be issued for the current billing period

12. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or a notice on our website at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes shall be resolved in the competent courts of the Netherlands.

14. Contact

For questions about these Terms, contact us at: support@tracergram.com